How do I Reset my Subscription Password?

How do I Reset my Subscription Password?

Do NOT try and login to the subscription site if you do not have an account or an active subscription; if you do try to do so without an active account, you will be blocked!

Try to log in as normal, and if you enter an incorrect password, you will see the following:

Then click on the Lost ‘Your Password’ link, and you will see the following:

Then enter in your existing (valid) subscription userid or the email address registered, and click on the Get New Password button.

You should then receive an email (within a few minutes) with a password reset link, similar to the screen shot below:

Click on the password reset link in the email and set your new password, and then log in with the new password you set.

    • Related Articles

    • How do I Change my Password on the Subscription site?

      To change your password or any of your personal details for your subscription account: All you need to do is log in to the subscription site and then click on the ‘Membership Account‘ menu entry. Do NOT try and login to the subscription site if you ...

    • What is a Subscription?

      A subscription is not an addition (add-on) to a map purchase. You either buy an Automatic Download (one-off) map OR purchase a Subscription instead. A subscription includes both the GPS and BaseCamp versions of the map and access to all the updates ...

    • Can I Swap Maps in a Subscription?

      No, you cannot swap maps during a subscription period. For example, if you currently have British Isles in a single map subscription and you want France, you either need to upgrade to a higher subscription option, or wait until your subscription is ...

    • How do I Access My Subscription Maps?

      Firstly, you need to login to the subscription site (if you have an active map subscription, otherwise you will need to purchase a subscription first). Do NOT try and login to the subscription site if you do not have an account or an active ...

    • How Do I See When The Subscription Maps Were Last Updated?

      You can see this information in multiple places: On the Change Log. On the banner at the top of every page of the Subscription Site. On our Twitter feed. On our Facebook page. On the Subscriber Home page. Do NOT try and login to the subscription site ...