Subscription FAQs
Having Issues Accessing the Subscription Site (Login/Maps, etc.)
If you are experiencing any issues when logging in or accessing the maps that you have a subscription for; please check that: the subscription hasn't expired. you are using the correct login credentials (they are case-sensitive). that you have ...
Do you offer on-boarding for Subscriptions?
Yes, we now offer on-boarding as an optional item at the time of purchase. This can be used for showing you how the subscription site works, or offer some training on how to install the maps yourself; either for your Garmin device of in BaseCamp for ...
Do you offer Family Subscriptions?
Yes, when purchasing a subscription there is an option to add between 1 and 3 other family members to the subscription (at a discounted rate than purchasing a subscription for each of them separately). This is only for family members, and the account ...
What is a Subscription?
A subscription is not an addition (add-on) to a map purchase. You either buy an Automatic Download (one-off) map OR purchase a Subscription instead. A subscription includes both the GPS and BaseCamp versions of the map and access to all the updates ...
Can I Swap Maps in a Subscription?
No, you cannot swap maps during a subscription period. For example, if you currently have British Isles in a single map subscription and you want France, you either need to upgrade to a higher subscription option, or wait until your subscription is ...
How do I Reset my Subscription Password?
Do NOT try and login to the subscription site if you do not have an account or an active subscription; if you do try to do so without an active account, you will be blocked! Try to log in as normal, and if you enter an incorrect password, you will ...
How do I Change my Password on the Subscription site?
To change your password or any of your personal details for your subscription account: All you need to do is log in to the subscription site and then click on the ‘Membership Account‘ menu entry. Do NOT try and login to the subscription site if you ...
How Do I See When The Subscription Maps Were Last Updated?
You can see this information in multiple places: On the Change Log. On the banner at the top of every page of the Subscription Site. On our Twitter feed. On our Facebook page. On the Subscriber Home page. Do NOT try and login to the subscription site ...